Should you decide to cancel your order, you must do so immediately. We will do our best to cancel the order before it ships, but we cannot guarantee that we can cancel an order once it is placed. To do this you must call our Customer Service Department at 01386 701703. Please do NOT email cancellation requests. You are responsible for any shipping charges incurred if your order ships and a 20% cancellation fee.
PLEASE SAVE THE ORIGINAL PACKAGING. RETURNS CAN ONLY BE ACCEPTED IN UNUSED CONDITION.
If you purchased any item from us and you wish to return it, please call us on 01386 701 703 or email us to receive your Return Material Authorization Number. Please include your reason for return. Your returned item must have a Thermo Electric Devices Ltd Return Authorization Number. A return will not be accepted without prior authorization. Return must be received within 30 days of the date the return authorization was issued, or a 20% handling charge will be charged. Please allow up to 10 business days for your return to be inspected and for accounting to issue your credit.